Corrections Policy

We want every guide on Retail Returns Policy to be accurate. When we get something wrong, we fix it quickly and openly.

Use our contact page and choose “Report a correction or out-of-date detail”. Tell us the page, what's wrong and, if you can, a source.

We reply to every report within 48 hours and fix confirmed errors within 7 business days. Errors that could affect someone's safety are fixed first, as soon as we confirm them.

• Correction: we fix a factual error.
• Safety correction: we fix an error that could affect someone's safety. These come first.
• Retraction: when a guide is wrong at its core and can't be fixed, we remove it and explain why.

An update isn't a correction. When we add new information or refresh a guide because something changed, we update its date but don't label it a correction.

We fix errors directly in the guide and update its “Last updated” date. We don't add a correction note for small fixes. We add a note at the top of the guide only for a major error: a Safety correction, a Retraction, or a correction that changes the guide's main advice. The note says what was wrong, what we changed and when.

Aman Singh, the founder, reads every report and approves every correction. Kajal Singh, our Editor, checks the guide against the store's own terms and makes the fix.

If you give us your email, we'll tell you what we found and when the fix is live.