Retail Policy Editor
Lillian Brooks
Lillian Brooks is the retail policy editor at Retail Returns Policy. She owns the cross-store comparisons (best and worst return policies, most lenient retailers, longest windows, best by product category) pillar. Lillian came from thirteen years of retail and consumer-shopping journalism, where her beat was the gap between what a store advertises and what it does at the service desk. Her editorial discipline is freshness: a store's return window, no-receipt rule, or holiday extension can change without notice, so every hub she owns carries a "last verified" date and a link to the retailer's official policy page she checked it against. She publishes an annual "what changed this year" piece tracking policy tightening across the big chains. She lives in the US Southeast.
Guides by Lillian
Unwanted? How to Return a Gift Without the Giver Knowing
Return a gift with a gift receipt, order number, or none at all. See where your refund goes (usually a gift card, not the sender) and how to do it discreetly.
Home Depot Exchange Policy: 6 Home Stores Tested (2026)
Compare the Home Depot exchange policy and 14 home stores: 90-day swaps, the 48-hour appliance rule, big-item pickup, plus Lowe’s & IKEA.
Sephora Exchange Policy (2026): Can You Swap Used Makeup?
Yes, you can exchange used makeup: the Sephora exchange policy covers the 30-day window, Kohl’s exception, and price-difference rules, plus Ulta and eyewear.
Macy’s Return Policy Online: 20 Stores Return-Tested (2026)
Compare Macy’s return policy online with 20 stores’ online return rules, fees and windows. See where mail and restocking fees bite before you ship the box.
Sephora Online Return Policy (2026): Mail, Store & Used
Return a Sephora online order by mail with a free prepaid label or in store within 30 days, even opened makeup. The Sephora online return policy, refunds and go
How to Get a Return Label (No Printer? Use the QR Code)
How to get a return label: print it, scan a QR code with no printer, or have a store clerk print it for you. Plus who pays and the fastest route.
How to Return a Package to Sender (Free If Unopened)
Refuse it unopened and it goes back free. How to return a package to sender step by step, plus who pays when it’s opened and how USPS, UPS and FedEx differ.
No Refunds: Dollar Tree Return Policy After 30 Days
No. Dollar Tree return policy after 30 days is exchange-only, with no cash refund. See the window, receipt rules, and what to try when late.
IKEA Return Window (2026): 15 Home Stores Compared & Tested
Compare the IKEA return window: 365 days unopened, 180 opened, versus Wayfair, Pottery Barn, Home Depot and 12 more home stores after 30 days.
Sephora Return Policy After 30 Days: We Tested 4 Stores
Sephora return policy after 30 days now means no refund at all. See what Ulta, MAC and Bath & Body Works still allow, tested across 4 stores
Aldi Return Without Receipt (2026): What You Get Back
Aldi return without receipt gets you store credit at current price; see what Costco, Dollar General, Kroger and more give back: cash, credit or exchange.
Belk Return Policy (2026): 30 Days & the $12.95 Mail Fee
Belk return policy now gives 30 days (down from 90), with a $12.95 mail fee, free in store. See receipt rules, exceptions, and how Belk compares.
Bloomingdale’s Return Policy Isn't 90 Days Anymore (Here's the 2026 Rule)
Bloomingdale’s return policy is 30 days now, not 90. Get the 2026 windows, designer 14-day rules, and the no-receipt credit before you buy.
JCPenney Return Policy (2026): The 60-Day Catch, Tested
Get the JCPenney return policy for 2026: 60 days with a receipt, a no-receipt voucher at the lowest 45-day price, plus furniture and electronics fees.
Dillard’s Return Policy (2026): We Tested the 30-Day Rule
Dillard’s return policy gives you 30 strict days, wants a receipt or POP label, and charges $9.95 to mail. See the clearance wall, the fees, and how to dodge.
