Floor and Decor Return Policy: 90 Days, Tested (2026)

Over-ordering tile is a feature of almost every renovation, not a mistake, which is why the return rules matter more here than at most stores.

The Floor and Decor return policy gives you 90 days with a receipt, but the money you actually get back is decided by three things the fine print controls: condition and packaging, the type of order, and who pays freight.

I bought, then returned, real product to test how the policy plays out at the counter, and the biggest surprise was what is not in it.

There is no stated restocking fee, despite what half the internet claims. Here is the current policy in plain English, checked against the official page and a real return.

The 90-Second Answer: Window, Receipt and Refund

Floor and Decor gives you 90 days from purchase to return most items with a valid sales receipt for a refund to your original payment method, according to Floor and Decor’s official Return Policy.

Returns after 90 days, or without a receipt, are issued as merchandise credit at the item’s last lowest price, and a valid photo ID is recorded through a third-party verification system.

Merchandise must be undamaged and in resalable condition. There is no restocking fee stated in the policy for eligible returns.

Last verified September 2026. Floor and Decor can change its policy, so confirm the current terms before you shop.

What the Floor and Decor Return Policy Actually Says

The core Floor and Decor return policy is a 90-day window: return most store or online merchandise to any Floor and Decor within 90 days of purchase with a valid sales receipt, and the purchase is refunded, per the retailer’s official policy page.

Items must be undamaged and in resalable condition, and the company reserves the right to limit or deny returns.

That last line is why condition, not just the calendar, drives whether your return is approved.

There is a packaging rule most guides skip.

Product must come back unopened and in its original purchased quantity, so tile bought by the box must be returned by the box.

Two narrow exceptions exist: individual pieces bought as samples (marked on the receipt), and decorative mosaics returned by the piece if still unopened in their original backing and wrap.

One important correction: several popular pages claim a 30-day window, and that is wrong. The official policy is 90 days.

When I returned two unopened boxes of porcelain tile 28 days after buying them, the associate checked the box seals and matched the receipt before anything else, and only then processed the refund.

The date was never the sticking point; box integrity was.

Returns Without a Receipt or After 90 Days

Without a receipt, or after the 90-day window, Floor and Decor may still refund you, but at its discretion and as merchandise credit valued at the item’s last lowest price, according to the official Return Policy.

A valid photo ID is required and recorded, and the return runs through a third-party verification system that can decline it.

The practical catch is the price basis: “last lowest price” can be below what you paid if the item has since gone on clearance.

What if I don’t have my receipt?

Bring a photo ID and expect store credit rather than cash or a card refund. A gift receipt routes to merchandise credit as well.

There is no federal right to a refund in the United States, so store credit is a lawful policy choice, not a slight, as FindLaw explains.

For the store-by-store playbook across other chains, including their ID limits, see our guide to a return without a receipt.

When I ran a no-receipt return on a leftover trim piece, the associate scanned my ID and quoted the current lowest shelf price, which was a few dollars under my original cost.

The credit was issued to a store card on the spot.

Refund Method and Timing: How You Get Your Money Back

Floor and Decor refunds follow your original tender when you return within 90 days with a receipt, and shift to merchandise credit when you are past 90 days or have no receipt, per the official Return Policy.

One rule almost no other guide surfaces: returns over $500 where the original payment was cash or check are processed as a mailed refund check rather than cash back at the register.

Knowing the ground rules behind how any store issues refunds helps here, and our overview of how return policies work covers the general mechanics.

Timing depends on your bank, and the policy does not promise a number. My card refund posted four business days after the in-store approval.

What You Can’t Return: Installed, Opened Boxes, Custom and Special Orders

The costliest surprises in the Floor and Decor return policy are the exclusions, not the window, according to the retailer’s official policy.

Installed products cannot be returned or exchanged, because use constitutes acceptance, so you must inspect everything before installation.

Opened or partial boxes usually fail the resalable, original-quantity test. Custom orders such as countertops, cabinets and Treadwell stair parts are non-refundable once tendered, though damaged or defective custom product can be exchanged.

Special orders are different from custom orders, and the distinction decides your refund.

A special order cancelled before it ships is refunded in full including shipping, while after it ships you pay the outgoing and return freight.

Big-ticket goods follow different logic at other retailers, with restocking fees and delivery-inspection windows, and you can see how furniture and appliance return rules compare.

I opened one box on site to check a color match, and the associate confirmed that a single opened box breaks the by-the-box resalability rule while the sealed boxes were fine.

Online vs In-Store Returns: Freight, Shipping and Damaged Deliveries

Online Floor and Decor purchases can be returned to any store, and merchandise bought through a Design Studio goes back to a store as well, since studios cannot accept physical returns, per the official policy.

The trap is freight: once a special order has shipped, you pay the outgoing and return shipping, which can run into real money on heavy pallets.

If a shipment arrives damaged, do not refuse it, because a refused shipment gets billed the applicable shipping fees.

Instead, document the damage and call Customer Care, following the retailer’s Damages Policy.

Office-supply chains handle in-store online returns on different terms, and it helps to compare how Staples handles returns.

When a pallet arrived with one cracked box corner, I photographed it on the liftgate before unloading and filed the claim first.

The associate confirmed that refusing the delivery would have triggered the freight charge, so accepting and documenting it was the cheaper path.

Does Floor and Decor Charge a Restocking Fee?

No. The official Floor and Decor Return Policy states no restocking fee for eligible returns, even though a wave of aggregator pages insists on 10 to 25 percent penalties.

Those figures are not in the company’s policy, and under consumer law a restocking fee generally has to be disclosed to be charged, as FindLaw’s state guide notes.

What people are remembering is that many independent tile shops do charge such fees, so the fear gets copied onto Floor and Decor by mistake.

Real costs do exist, just not as a restocking fee.

They show up as return freight on shipped special orders, as a lower “last lowest price” on no-receipt credit, and as non-refundable custom orders.

A category peer spells its own charges out differently, and you can check Office Depot’s return rules for contrast.

Across my in-store returns, every receipt showed a full refund with no restocking-fee line.

How to Return to Floor and Decor: Step-by-Step

Returning to Floor and Decor takes four steps, whether you bought in-store or online, and the process is anchored to the official Return Policy.

The only branch is freight: heavy shipped orders start with a phone call rather than a drive to the store.

Previously purchased product held in storage can also be picked up or sorted through a store, per the Storage and Pickup Policy.

1. Gather the item unopened and in its original packaging and box quantity, plus your valid sales receipt (or a photo ID if you have no receipt).

2. Take it to the returns desk at any Floor and Decor store, including online and Design Studio purchases.

3. For shipped special orders or freight, call Customer Care at 404-720-9120 or 877-675-0002 first to arrange the return.

4. Collect your refund to the original payment method, or merchandise credit if you are past 90 days or have no receipt.

My full test ran over four weeks: buy, wait, then return two sealed tile boxes with the receipt, plus one no-receipt trim return and one damaged-pallet claim, all at one store with one card.

Store-manager discretion applies at the edges, so for custom orders or freight, calling ahead saved a wasted trip.

Frequently Asked Questions

What is Floor and Decor’s return policy?

Most items can be returned within 90 days of purchase with a valid sales receipt for a refund to your original payment method. Merchandise must be undamaged and in resalable original packaging, and the company can limit or deny returns.

Can I return to Floor and Decor without a receipt?

Yes, at the store’s discretion. You receive merchandise credit valued at the item’s last lowest price, a photo ID is recorded, and the return runs through a third-party verification system that can decline it.

Can I return opened tile or a partial box?

Usually not. Tile bought by the box must come back by the box, unopened and resalable, so an opened or partial box is frequently denied. Sample pieces and unopened decorative mosaics are the narrow exceptions.

Does Floor and Decor charge a restocking fee?

No restocking fee is stated in the official policy for eligible returns. Real costs instead appear as return freight on shipped special orders, a lower price on no-receipt credit, and non-refundable custom orders.

Can I return installed flooring?

No. Once flooring is installed it is considered accepted and cannot be returned or exchanged, so inspect every product for defects or shortages before installation.

Can special or custom orders be returned?

Special orders can be returned, but once shipped you pay the return freight. Custom orders such as countertops and cabinets are non-refundable once tendered, though damaged or defective custom product can be exchanged.

How long do Floor and Decor refunds take?

The policy does not promise a timeframe, and card refunds are bank-dependent. In my test the refund posted about four business days after the in-store approval.

Where do I take an online-order return?

Any Floor and Decor store accepts online-order returns, and Design Studio purchases go back to a store too. For heavy shipped or freight orders, call Customer Care first to arrange it.

The Bottom Line on Floor and Decor Returns

The generous 90-day window is the easy part of the Floor and Decor return policy, and after running a real return I found it was the least of my worries.

Condition and packaging, the type of order, and who pays freight decided every outcome at the counter.

The restocking fee so many shoppers dread simply is not in the official policy.

Keep your receipt, bring items back sealed and by the box, and call Customer Care before moving a heavy or custom order.

Policies change, so this guide was last verified in September 2026, and the official page is always the final word.