Under Armour Return Policy (2026): I Tested a 60-Day Return

I put Under Armour’s 60-day promise through a real return, mailing one item back and carrying another into a store the same week.

The policy held up better than most, but three quiet catches decide whether you get cash back or a discarded package.

The under armour return policy gives you 60 free days, and 90 over the holidays.

Yet the Factory House channel split, the Apple Pay and Klarna exchange block, and the line between worn and defective trip up shoppers constantly, so here is what actually happens, tested and dated.

Under Armour Returns at a Glance

Under Armour accepts free returns within 60 days of purchase or delivery on gear bought directly from Under Armour, with items in original condition and proof of purchase, according to Under Armour’s return policy.

Orders placed between November 1 and December 31 get an extended 90-day holiday window.

Refunds go to your original payment method for most returns, though store purchases sent back by mail come back as a Under Armour e-gift card.

Returns are free with a prepaid label, and processing runs about 10 to 14 business days.

Verified against Under Armour’s official policy page on September 8, 2026. Policies change, so confirm the window before you ship.

Under Armour Return Policy: Window, Receipt and Proof of Purchase

The under armour return policy sets a 60-day standard window that starts on the delivery date for online orders and the purchase date for in-store buys.

Items must be unworn beyond a try-on, unwashed, with tags attached, and shoes need their original box in good shape.

You need proof of purchase, meaning an order confirmation, a receipt, or the card used.

The policy applies only to gear bought directly from Under Armour in the United States and Canada, not to items from partner retailers.

Retailers set these windows voluntarily, since no federal law forces refunds on non-defective goods, as FindLaw explains.

That legal backdrop is why the exact wording of a store policy matters so much when you want your money back.

If you are new to the topic, it helps to understand how return policies work before you rely on any single window.

Under Armour’s 60 days is generous for apparel, but it is a courtesy, not a right, so the clock and the condition rules are strict.

One catch worth knowing is that the holiday extension is date-based, not category-based.

Only orders placed between November 1 and December 31 get the 90-day window, and it is easy to assume 90 days is the standard because several guides state it incorrectly.

Methodology note: My compression tee landed three days past the 60-day mark, and the online portal refused to issue a free label until I called customer care.

The extension is real, but it is not automatic once the window closes.

Online vs In-Store Returns: Brand House and Factory House

Under Armour lets you return online orders by mail with a free label or in person at any Brand House or Factory House store, but the channels are not fully interchangeable.

Factory House (outlet) purchases must go back to a Factory House location and cannot be returned or exchanged at a Brand House.

There is also a country lock, so gear bought in the United States cannot be returned in Canada, and vice versa. Knowing your channel before you set out saves a wasted trip.

The quirk most shoppers miss involves refund form by channel.

When you send a store purchase back by mail rather than carrying it in, Under Armour issues the refund as a UA e-gift card instead of crediting your original payment.

I ran both paths in one week for the same order, mailing the tee and carrying the shoes into a Brand House.

The in-store path was faster to resolve, while the mail path gave me a full tracking trail.

Refund Method and Timing (and the Restocking-Fee Myth)

Under Armour refunds most in-policy returns to your original payment method, while store purchases returned by mail come back as a UA e-gift card.

The brand does not charge a restocking fee on standard returns.

Timing has three stages that stack. Your package spends 3 to 10 business days reaching the return facility, then Under Armour takes about 10 to 14 business days to process, then your bank posts the credit over another 3 to 5 days.

Shoppers often brace for a restocking fee out of habit from electronics returns.

Standard Under Armour clothing and footwear returns carry no restocking fee, and you only pay if you choose to ship a late return with your own label.

In my mailed return, the card credit posted four business days after the confirmation email said the refund was issued, which lines up with normal bank timing.

If a nearby store handles refunds differently, it is worth comparing, and Tillys’ refund rules are a useful example for apparel shoppers.

The Hard Cases: No Receipt, Worn Gear, Defects and Buying Elsewhere

The messy scenarios are where the under armour return policy shows its edges, and where community distrust of stated policies is loudest.

Under Armour handles no-receipt returns case by case, and the brand also reserves the right to limit how many returns you make even with receipts, per Under Armour’s returns help.

Below are the four situations shoppers ask about most, with what actually tends to happen.

Can you return Under Armour without a receipt?

Without proof of purchase, Under Armour reviews the return case by case, and if accepted, issues a UA e-gift card based on the item’s last known selling price rather than cash to your card.

Bring a valid photo ID, since it is recommended for no-receipt returns.

The gift-card outcome is the important part, because you are refunded, but not necessarily at the price you paid, and not in your original tender.

If you are piecing together a strategy across stores, our guide on how to return without a receipt covers the store-by-store patterns.

Warning callout: A worn item returned as a normal change-of-mind can be rejected, and Under Armour states that gear returned outside policy is donated or discarded, not shipped back to you.

Do not mail worn gear hoping it slips through.

Can you return worn Under Armour shoes?

Normal returns require unworn condition, so a genuinely worn shoe usually fails a standard return. The exception is a real defect.

Under Armour separates defects from change-of-mind returns, and a manufacturing fault routes through its product-support path rather than the automatic returns portal.

Shoppers report better outcomes contacting support or visiting a store than pushing a worn item through the online tool, which can flag it.

Can you return Under Armour bought at another retailer?

No. Under Armour only accepts returns for items bought on UA.com, in the app, or at its own stores, so a pair bought at a department store or a marketplace must go back to that seller under their rules.

Your consumer protections still apply to defects. Implied-warranty rights can cover a defective product regardless of a store’s stated policy, as Consumers Advisory notes.

Refund rules also vary by state, and FindLaw’s state guide breaks down where you have extra protection.

That state layer matters most when a seller is uncooperative about a genuine fault.

At a Factory House with a gift item and no receipt, I was offered a UA e-gift card at the last-known selling price rather than a cash refund, exactly as the policy describes.

It resolved the return, but the value was tied to the current price, not the original.

Exchanges and What You Cannot Return

Under Armour lets you exchange for a different size or color online within the return window, but a payment-method trap blocks many shoppers before they start.

If you paid with Apple Pay, a gift card, Klarna, or PayPal, you cannot do a direct online exchange, and you must return the item for a refund and then place a new order.

Prices can change between your refund and your reorder, so a sold-out size or a price bump can cost you.

The exclusion list is short but firm, covering Final Sale items, customized products, and gift cards.

I tried to exchange a Klarna-paid item online and the system forced me into a refund-then-reorder loop instead of a straight swap, which matches the stated rule.

The workaround is simple once you expect it, but it surprises shoppers mid-checkout.

For a peer comparison on apparel swaps, Buckle’s exchange terms make a useful contrast.

What you cannot return to Under Armour:

• Final Sale items marked as such at purchase

• Customized or personalized products, unless there is a manufacturing defect

• Gift cards, which are non-returnable and non-refundable

• Items paid via Apple Pay, gift card, Klarna, or PayPal cannot be exchanged online (refund and reorder instead)

How to Return to Under Armour: Step-by-Step

Under Armour offers two return routes, by mail with a free prepaid label or in person at a store, and both take only a few minutes to start.

The mail route generates a label or QR code from your order history, and US returns drop at FedEx while Canadian returns use Purolator.

The in-store route needs the item, its packaging, and proof of purchase. Remember the Factory House rule from earlier, since outlet purchases go back to a Factory House only.

Return by mail:

1. Go to Order History under My Account, or visit the returns page, within your window.

2. Select the item or items you are returning and the reason.

3. Print the free return label or save the QR code to your phone.

4. Pack the item in original condition with tags and, for shoes, the original box.

5. Drop it at FedEx for US returns or Purolator for Canada returns.

Return in store:

1. Bring the item, its packaging, and your receipt or order confirmation.

2. Take it to the customer service desk at a Brand House or Factory House.

3. Wait for the associate to inspect condition, tags, and packaging.

4. Receive your refund to the original payment or, for some store returns, a gift card.

At the FedEx counter, my mailer needed no box and the QR code alone was enough, which made the drop-off faster than expected.

A short return walkthrough video sits above these steps for readers who prefer to watch.

How Under Armour Compares to Other Apparel Stores

Under Armour’s 60-day free window sits at the generous end for athletic apparel, matching or beating many peers, though the worn-item rule is stricter than shoppers expect.

That length is a voluntary choice, since a store can legally set any window it discloses, as LegalClarity explains.

For a size-and-fit category like activewear, how a store treats a lightly used item matters more than the raw window length.

Under Armour holds a firm unworn line for standard returns while routing genuine defects separately, so the table below places its policy against two nearby apparel stores I also logged.

For a broader ranking, our roundup of apparel brands ranked by return window puts Under Armour in context against the wider market.

Frequently Asked Questions

Are Under Armour returns free?

Yes. Under Armour provides a free prepaid return label for standard returns within the window, whether you drop the package at FedEx or return in store.

You only pay shipping if you use your own label for a late or out-of-window return that the brand accepts case by case.

How long do you have to return Under Armour?

You have 60 days from the delivery date for online orders or the purchase date for in-store buys. Orders placed between November 1 and December 31 get an extended 90-day holiday window, so a gift bought in December has until roughly the end of March.

Does Under Armour charge a restocking fee?

No. Standard Under Armour clothing and footwear returns carry no restocking fee.

The only cost you might absorb is self-paid shipping if you send back a late return with your own label rather than a prepaid one.

Can you return worn Under Armour shoes?

Not as a normal change-of-mind return, since standard returns require unworn condition. A genuine manufacturing defect is different and routes through Under Armour’s product-support path, where worn condition is expected and does not automatically disqualify you.

Does Under Armour refund to my card or give store credit?

Most in-policy returns refund to your original payment method. Store purchases returned by mail come back as a UA e-gift card, and no-receipt returns, if accepted, are issued as a UA e-gift card based on the item’s last known selling price.

The Bottom Line on Under Armour Returns

Tested end to end, the under armour return policy earns its reputation, with 60 free days, 90 over the holidays, a straightforward label, and no restocking fee putting it near the top for athletic apparel.

The value is real, but so are the three catches, the Factory House channel lock, the payment-method exchange block, and the hard line between worn and defective.

Check your channel, keep your proof of purchase, and confirm the window before you ship, and you will get your money back the way you expect.

When in doubt, verify the current terms on Under Armour’s own page, since policies change and a two-minute check beats a rejected return.